FAQ

You must contact our support team within 7 days of the estimated delivery date, providing photographic evidence of the damage.

We accept returns within 30 calendar days from the date of product receipt.

Products must be unused, in their original condition, with original packaging and all accessories included.

We do not accept returns for products that have been used, damaged, customized, or that show normal wear and tear or misuse.

Yes, you must obtain prior authorization before returning any items.

The customer pays for return shipping, unless the item arrived defective or incorrect.

You must report it within 7 days of receipt with photographs. In these cases, Ryva covers the shipping costs.

We do not offer direct exchanges. You must return the original item and place a new order.

It is only possible to cancel orders before they have been processed or shipped.

You can contact us using the contact form on our website.

Let's talk.

We are here to help with any questions about Ryva, orders, collaborations, or support. We respond within 24 to 48 business hours.

Contact Information

• Email: support@ryvaeyewear.com
• Phone: +1 (832) 546-8232
• Hours of operation: Monday to Friday, 9:00 AM to 6:00 PM (Eastern Time, USA)

Company Information

RYVA EYEWEAR LLC
2145 Northeast 164th Street
North Miami Beach, FL 33162
United States

This is our administrative and correspondence address. We do not have a physical store or in-person service; all operations are online.

Frequently Asked Questions

• Order Status: You can track it at Track My Order using the number we sent you by email.
• Returns and Exchanges: You have 30 days from receipt. Review the conditions in Refunds and Returns.
• Shipping and Delivery Times: Consult our Shipping Policies.
• Questions about which lens to choose: We guide you in Find Your Lenses.

If your inquiry is about an order, please include your order number in the message for a faster response.

We respond to all inquiries received through our contact form as quickly as possible during business days.

Yes, you are responsible for providing current and accurate account and payment information.

Colors may vary depending on your screen settings. We do our best to represent colors accurately.

Yes, we use artificial intelligence to enhance your shopping experience. Our AI helps you find the ideal eyewear based on your style and needs, answers your questions in real-time, and personalizes product recommendations so you find exactly what you're looking for.

Yes, we use SSL encryption technology to protect all your personal and payment information during the purchase process.

We accept various payment methods, which will be displayed at checkout based on your location.

No, our products are for personal/household use only, not for commercial resale or export. We have an affiliate program that gives you the opportunity to generate extra income with our lenses. For more information, please contact us.

Yes, our lenses are designed to be comfortable and lightweight, allowing you to wear them all day while working in front of screens.

Our lenses are designed for blue light protection. For information about prescriptions, please contact us directly.

Our lenses are specifically designed to protect your eyes from blue light emitted by digital screens, reducing eye strain and improving visual comfort.

Yes, once your order has shipped, you will receive an email with your tracking number and carrier information.

We process our orders within 24-48 hours of receiving them. Delivery times vary depending on the destination:

• United States (all US): 3 to 5 business days
• Latin America (Colombia, Chile, Mexico): maximum 2 weeks

Customs is already covered in the shipping: you don't pay anything additional upon receiving your order. Once your order is shipped, you will receive a tracking number so you can monitor your shipment.

No. For Latin American countries like Colombia, Chile, and Mexico, customs are already covered in the shipping fee. You will receive your order with no additional payments.

We ship to the United States and Latin America, including Mexico, Colombia, and Chile. In Latin America, delivery takes a maximum of 2 weeks, and customs are already covered in the shipping cost.